Refund Policy

Last updated: 15th January 2026

At Velmont Members Ltd, we provide a range of digital and professional services, including but not limited to website development, digital marketing, advertising management, branding, and consulting services. Due to the nature of these services, refund terms vary depending on the specific service, scope of work, and contractual agreement.

Refund Eligibility

Refund eligibility is not standardized across all services and is determined on a case-by-case basis. Each product or service offered by Velmont Members Ltd has its own refund terms, which are:

• Clearly defined within the individual contract, proposal, or service agreement
• Disclosed to the client at the point of sale
• Agreed upon by both parties before any work commences

Contract-Based Refunds

Because our services are customized, time-based, and often involve upfront planning, resource allocation, or digital delivery, refunds are governed strictly by the terms outlined in the applicable agreement. These terms may vary based on:

• Type of service purchased
• Project scope and duration
• Payment structure (one-time, milestone-based, or recurring)
• Work completed or resources allocated

Once a contract is accepted, both parties are bound by the refund terms stated therein.

Non-Refundable Services

Unless explicitly stated otherwise in a written agreement, the following are generally non-refundable:

• Digital services that have already commenced
• Completed milestones or delivered work
• Advertising spend, third-party platform fees, or media budgets
• Consulting time, strategy sessions, or audits already performed

Subscription & Ongoing Services

For subscription-based or recurring services, cancellation and refund terms (if applicable) are outlined in the respective service agreement or subscription terms presented at checkout or onboarding.

How Refund Terms Are Communicated

Refund terms are always communicated through one or more of the following before payment is collected:

• Service proposal or quotation
• Contract or agreement
• Checkout or invoice description
• Written communication confirming scope and terms

Clients are encouraged to review these documents carefully and ask questions prior to confirming a purchase.

Contact Us

If you have questions regarding the refund terms of a specific service or contract, please contact us:

Email: info@velmontmembers.com
Website: https://velmontmembers.com