Introduction

Velmont Members (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit or use our website or services.

Information We Collect

Personal Data: This includes information such as your name, email address, phone number, business information, payment details, and other details you provide during registration or use of our services.

Usage Data: Information collected automatically, such as IP addresses, browser types, operating systems, device types, and how you interact with our website and services.

Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to improve user experience and analyse usage trends.

How We Use Your Information

We use the information collected for the following purposes:

Service Delivery: To provide, maintain, and improve the services offered by Velmont Members.

Payment Processing: To process your payments and manage your billing accounts securely.

Customer Support: To respond to inquiries, resolve complaints, and provide support.

Communication: To send updates, newsletters, promotional material, and service-related notifications.

Legal Compliance: To comply with applicable laws and enforce our terms of service.

Analytics and Research: To conduct data analysis and improve our services based on usage patterns.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Third-party vendors who assist with operations such as payment processing, IT services, and customer support.

Business Partners: Organisations involved in delivering specific services included in your membership.

Legal Authorities: Governmental or regulatory bodies when required by law or in response to valid legal requests.

Merger or Acquisition: If Velmont Members is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

International Transfers: If your data is transferred outside the UK, appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, will be in place.

Data Retention

We retain your personal data only for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. Data may be anonymised for analytical purposes.

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.

Correction: Update inaccurate or incomplete information.

Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.

Data Portability: Request to transfer your data to another organisation.

Withdraw Consent: Opt out of marketing communications or withdraw consent for data processing where applicable.

Lodge a Complaint: File a complaint with your local data protection authority.

Security

We implement advanced security measures, including encryption, firewalls, and secure servers, to protect your data. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.

Cookies

Our website uses cookies to enhance your browsing experience and personalise content. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Significant changes will be communicated through our website or email notifications.

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us.